June 1, 2017 - May 31, 2018
Human rights activist Ahmed Mansour was sentenced to 10 years’ imprisonment on cybercrimes charges in May 2018, after spending over a year in detention awaiting trial for “spreading sectarianism and hatred on social media” (see Prosecutions and Detentions for Online Activities).
Authorities blocked a number of Qatari media websites amid a dispute with the country. Skype was blocked in December 2017, followed by Change.org after a user created an online petition on the platform to appeal the block (see Blocking and Filtering).
The state media oversight body announced new regulations for electronic media in March 2018 to require social media influencers who engage in commercial transactions to apply for licenses, which will be awarded based on certain criteria (see Media, Diversity, and Content Manipulation).
In July 2017, the cybercrime law was expanded to criminalize “sympathy for Qatar,” which carries a penalty of up to 15 years in prison (see Legal Environment).
Several foreigners were sentenced to prison for social media posts under the country’s harsh cybercrime laws (see Prosecutions and Detentions for Online Activities).
Internet freedom remained greatly restricted in the United Arab Emirates in the past year, characterized by high levels of online censorship, onerous legal constraints, and heavy penalties for critical online speech.
The telecommunications industry remains tightly controlled by the government, which holds large stakes in the country’s two service providers. Close ties between the government and telecommunications companies enable restrictions on free internet calling services (VoIP), rampant censorship, and pervasive surveillance.
The state systematically blocks access to political, social, or religious content, from pornography and gambling to political discussion and LGBTI (lesbian, gay, bisexual, transgender, or intersex) content. In the past year, site blocking emerged as a political tool through which authorities sought to isolate Qatar, which the UAE had accused of supporting banned groups such as the Muslim Brotherhood, which has been classified by several Middle Eastern governments as a terrorist organization. Separately, Skype was blocked in December 2017, followed by Change.org after a user created an online petition on the platform to appeal the block.
In March 2018, the state media oversight body announced new regulations for electronic media that would govern “all online activities, including e-commerce; publishing and selling of print, video, and audio material; as well as advertising.” Social media influencers who engage in commercial transactions must now apply for licenses, which are awarded based on a number of qualifications, such as age, a clean criminal record, good reputation, and a university degree.
The cybercrime law criminalizes a wide range of legitimate online activities, including offending the state and its rulers or symbols, and insulting religion. In May 2018, activist Ahmed Mansour was sentenced to 10 years’ imprisonment on cybercrimes charges following a series of closed proceedings. He was arrested in March 2017 for “spreading sectarianism and hatred on social media.” Amid the dispute with Qatar, the UAE expanded the cybercrime law to criminalize “sympathy for Qatar” in July 2017. Expressing “sympathy or support” could be punished with a 15-year prison sentence and a fine.
Emirati users enjoy a robust information and communication technology (ICT) infrastructure and high connection speeds. However, the major telecom companies are either fully or partially state-owned, resulting in high prices and weak competition. Popular Voice-over-Internet-Protocol (VoIP) services are subject to blocking.
Availability and Ease of Access
The UAE is one of the world’s most connected countries. According to the International Telecommunication Union, internet penetration was at 95 percent in 2017, up from 91 percent the previous year. As of December 2017, there were over 1,300,000 internet subscribers in the country, 99 percent of whom had broadband connections.1 The UAE has one of the highest mobile phone penetration rates in the region;2 according to the state Telecommunications Regulatory Authority (TRA), mobile penetration in 2017 increased to 228 percent, or some 19.8 million subscriptions.3
While prices are among the highest in the region, broadband is affordable for most users given the country’s high per capita income.4 With the provider Etisalat, a postpaid mobile plan with a 6 GB data allowance and 500 local minutes5 costs AED 150 (US$40), as does a prepaid plan with an allowance of 3 GB, plus 2 GB for over-the-top (OTT) services.6 In April 2017, the regulator directed mobile operators to reduce rates for UAE residents roaming within the Gulf region, resulting in an average 18 percent drop in prices for consumers.7 In December 2017, Etisalat announced a 5 percent VAT on all products and telecom services starting from January 2018.8
In 2016, the telecommunications provider Du conducted 40 Gbps speed tests using advanced fiber-optic technology developed by Nokia.9 Du currently offers speeds of 1 Gbps.10 Etisalat and Ericsson successfully tested 5G mobile technology in May 2017,11 in line with objectives to roll out 5G nationwide by the time Dubai hosts the Expo 2020 world fair.12 Also, in May 2017, the regulator signed an agreement with the main ISPs “to facilitate raising the country's ranking into the top 10 countries on the National Readiness Index (NRI) in the World Technology Report.” Increased bandwidth and improved fixed-broadband services are expected to result.13
Illiteracy is not an obstacle to internet use, as literacy rates in the UAE are high.14 Emirati schools are increasingly connected to the internet and equipped with e-learning facilities, and many offer tablets for student use.15 There are also programs for principals to enroll in international computer literacy training programs.16
Restrictions on Connectivity
No orders to shut down ICT networks were reported over the coverage period. However, damage to undersea cables occasionally disrupts connectivity.17
Most popular Voice-over-Internet-Protocol (VoIP) services are restricted over mobile connections. Etisalat and Du are the only operators licensed to provide paid VoIP services, while the free or low-cost over-the-top (OTT) voice calls services provided by WhatsApp, Skype, and others are only accessible through fixed-line or Wi-Fi connections. WhatsApp’s voice feature was blocked shortly after it was introduced in March 2015,18 as was a similar feature offered by Facebook.19 Viber has been banned since 2013, along with FaceTime, a feature provided by Apple; 20 in fact, Apple agreed to sell its iPhone products to UAE mobile phone companies without the Facetime application preinstalled, though FaceTime can be used on phones purchased outside the country.21 Discord, a chatting app used by gamers, had its VoIP feature blocked in March 2016;22 Snapchat voice servicers were blocked in 2016.23
Seeking to improve connectivity within the country, the Etisalat and Du have launched their own carrier-neutral international internet exchange points, called Smarthub and Datamena, respectively.24 Etisalat maintains its nationwide fiber-optic backbone. In 2015 the company selected TeliaSonera International Carrier (TSIC) as its preferred global internet backbone provider.25
Internet service providers (ISPs) in the UAE are either fully or partially owned by the state, allowing authorities to exert control over the flow of information. Mobile networks Etisalat and Du are both controlled by the state. The UAE government maintains a 60 percent stake in Etisalat through its ownership in the Emirates Investment Company,26 while a majority of Du is owned by various state companies.27 Du pays a percentage of its profits and revenue as a dividend to the federal government, which owns 39.5 percent of the operator through its sovereign wealth fund, the Emirates Investment Authority.28 In June 2015, the government announced a decision to allow up to 20 percent of Etisalat shares to be held by foreign investors.29
The two companies are also the major mobile phone operators. In January 2017, Emirates Integrated Telecommunications Company (EITC), the company behind Du, stated it will launch a new mobile provider under the Virgin Mobile brand. Speaking to the media that month, the chief executive of EITC clarified that since Virgin Mobile would fall under “the full ownership of EITC,” it would not require a separate license.30 In an interview, the managing director of Virgin Mobile said the company is not a telecommunication provider, but rather a lab for its mother company Du. He added the company will be developing alternatives to VoIP applications.31 In April 2018, Etisalat announced "the first global cybersecurity alliance” with Singapore's Singtel, Japan's Softbank, and Spanish blue chip firm Telefonica.32
Providers fall under the laws and regulations set by the TRA. The authority was established in 2003, and is responsible for the management of “every aspect of the telecommunications and information technology industries in the UAE.” Its objectives include ensuring quality of service and adherence to terms of licenses by licensees, encouraging telecommunications and IT services within the UAE, resolving disputes between the licensed operators, establishing and implementing a regulatory and policy framework, and promoting new technologies.33
Authorities blocked a number of Qatari media websites amid a dispute with the country. Skype was blocked in December 2017, followed by Change.org after a user created an online petition on the platform to appeal the block. The state media oversight body announced new regulations for electronic media in March 2018 that require social media influencers who engage in commercial transactions to apply for licenses, which will be awarded based on criteria that include their education, reputation, and whether they have a criminal record.
Blocking and Filtering
The TRA instructs ISPs to block content related to terrorism, pornography, and gambling, as well as websites that contain political speech threatening to the ruling order. In practice, authorities commonly block websites that criticize the government or tackle social taboos. More recently, site blocking emerged as a political tool through which authorities sought to isolate Qatar, which Bahrain, Egypt, Saudi Arabia, and UAE had accused of supporting “terrorist” groups, notably the banned Muslim Brotherhood. In 2017, authorities blocked a number of Qatari media websites amid this dispute, including Al-Jazeera Live,34 Peninsula Qatar,35 and the Arabic Huffington Post.36
Earlier in 2017, a story was posted on the Qatar News Agency website and related social media accounts, apparently by state-sponsored hackers, in which the emir of Qatar was quoted making controversial comments regarding that country’s relationship with Iran and other regional groups. Citing anonymous US intelligence officials, the Washington Post said senior UAE officials orchestrated the hack in order to destabilize Qatar and justify breaking off diplomatic relations immediately, after regional leaders were reported to have reached an accord at a landmark counter-extremism conference in Saudi Arabia.37
Many other sites have been blocked for reasons separate from the Qatar dispute. In July 2017, the UAE-based outlet Arabian Business was blocked, with the Dubai Media Office saying an article it had published on the liquidation of real estate projects in the UAE was “false news based on inaccurate information.”38 The print version of the magazine was also barred from publishing for one month. In September 2017, UAE-based Twitter users reported that the website for the women’s magazine Cosmopolitan had been blocked.39 In January 2018, the aviation website Paddle Your Own Kanoo was blocked after publishing reports on conditions of employees working for Emirates Airlines.40 The opposition-run NGO al-Karama was reported blocked in late 2017 blocked in the Emirates.41
Other sites that have been blocked in recent years include the UK-based English-language news site Middle East Eye, which was blocked in 2015 after it published articles exposing the country’s harsh surveillance practices and poor human rights record;42 the Arabic-language news site al-Araby al-Jadeed and its English equivalent The New Arab, both based in the UK and funded by a Qatari businessman;43 and Arabic-language sites run by news agencies in Iran, such as Fars News and Al Alam TV, over allegations they disseminated antigovernment propaganda.44The Beirut-based Gulf Center for Human Rights45 and an anonymous forum for employees of Emirates Airlines are blocked,46 as are the LGBTI (lesbian, gay, bisexual, transgender, and intersex) sports news website Outsports;47 the Lebanese queer and feminist e-magazine Bekhsoos;48 the US-based Arab Lesbian e-magazine Bint El Nas;49 several political blogs;50 an Arab-Christian forum;51 a number of atheist and secular websites;52 sites disseminating news on Emirati political detainees and prison conditions;53 a blog operated by the stateless activist Ahmed Abdulkhaleq;54 and sites related to the Muslim Brotherhood and regional nongovernmental organizations (NGOs).55 Users have reported the blocking of social media content relating to political detainees in the past,56 as well as archive.today, a tool that keeps snapshots of URLs entered in case content disappears or gets modified.57 In December 2016, Emirati authorities blocked the encrypted messaging app Signal.58
Skype was blocked in December 2017.59 In response, a UAE resident started an online petition to unblock Skype, which received thousands of signatures. The TRA then blocked Change.org, the platform on which the petition was posted.60 In a tweet that month, Etisalat said users in the meantime can make video calls through the apps of BOTIM and C’Me for a monthly fee. The two apps are frequently used in Arab and Asian countries that have a record of blocking VoIP services.61
Using banned VoIP services through VPNs is punishable under a law that bars the use of VPNs to commit a crime, as well as cybercrimes and telecommunications regulatory laws.62 Prosecutions under cybercrime laws can carry a fine of between AED 500,000 and 2,000,000 (US$140,000 to 540,000), jail time, or both. 63 In January 2018, some users received an SMS summoning them to a Dubai Police Station for using VPN services, and informing them they would be fined AED 5000 (US$1,400), though the TRA declared on Twitter that the message was a hoax.64
The telecommunications company Du details what criteria it uses to block websites in a document available on its website. Prohibited content includes information related to circumvention tools, the promotion of criminal activities, the sale or promotion of illegal drugs, dating networks, pornography, LGBTI content, gambling sites, unlicensed VoIP services, terrorist content, and material that is offensive to religion. 65 No similar list has been made available by Etisalat, although the company invites users to request that a website be blocked or unblocked.66Du also allows users to complete an unblocking request via online forms. However, neither company provides information on whether bans have been lifted in response to such requests.67 Twitter users sometimes monitor when sites are blocked to combat the lack of transparency,68but the TRA has also called on social media users to help report “suspicious” content for blocking.
According to a report from CitizenLab in January 2013, ISPs use advanced tools such as SmartFilter, NetSweeper, and Blue Coat ProxySG to censor content.69 CitizenLab has also documented websites that are blocked in the UAE because both SmartFilter (used by Etisalat) and NetSweeper (used by Du) have miscategorized them as pornographic.70
Online content is often removed without transparency or judicial oversight. Under the cybercrime law, intermediaries, such as domain hosts or administrators, are liable if their websites are used to “prompt riot, hatred, racism, sectarianism, or damage the national unity or social peace or prejudice the public order and public morals.”71 Website owners and employees may also be held liable for defamatory material appearing on their sites.72
Facebook occasionally receives government requests to remove content. In its 2017 transparency report, Facebook said it had “restricted access in the United Arab Emirates to items alleged to represent hate speech against the state and its rulers in response to a request from the Telecommunications Regulatory Authority.”73
Google received 29 requests for removal from the TRA in 2017; most were categorized as copyright-related, though some were related to complaints about defamation, hate speech, and nudity.74 Twitter reported 14 removal requests from the UAE government from July to December 2017.75
Media, Diversity, and Content Manipulation
Since the regional uprisings of 2011, a number of Emiratis have begun to tackle sensitive issues more boldly over the internet, particularly on social media. However, most users remain anonymous when criticizing state officials or religion out of fear of legal action or harassment.
There are some signs of possible content manipulation. In 2014, the government spent more than $12 million on public relation firms, which some observers suspect have been deployed to counter negative images of the country’s human rights abuses online.76 A large number of anonymously operated Twitter accounts appear dedicated to harassing and intimidating political dissidents and their families online.
Emirati authorities also use financial means to limit the ability of antigovernment websites to produce content online. For example, the government reportedly pressured Dubai-based advertising agency Echo to end its advertising contract with the US-based news outlet Watan. A complaint was also allegedly submitted to the FBI against the website, claiming it calls for the assassination of UAE rulers.77 Nonetheless, users have access to a variety of local and international news outlets, even though some UAE-related articles may be individually blocked.78
Local news websites, many of which are owned by the state, exercise self-censorship in accordance with government regulations and unofficial red lines. The overall press freedom environment is poor, and foreign journalists and scholars are often denied entry or deported for expressing their views on political topics.79
In March 2018, the state media oversight body, the National Media Council, announced new regulations for electronic media that would govern “all online activities, including e-commerce; publishing and selling of print, video, and audio material; as well as advertising.” Social media influencers who engage in commercial transactions must now apply for licenses, which are awarded based on a number of qualifications, such as age, a clean criminal record, good reputation, and a university degree. 80
Some Emiratis push back against government repression through online activism. Activists have used online tools to highlight human rights violations or call for political reform. Families of political prisoners have in the past relied on Twitter to speak on behalf of detainees, document allegations of torture, and call for their release. However, the practice has become less frequent in recent years given escalating arrests and prosecutions. Osama al-Najjar was specifically detained for online advocacy on behalf of his detained father Hossein al-Najjar and other political detainees.81 He remains in prison even though he was scheduled for release in March 2017 after serving a three-year prison sentence for his online activities. Professor Nasser Bin Ghaith, lawyer Mohammed al-Roken, and Mohammed al-Mansoori continue to serve ten-year sentences on charges including insulting the country’s leaders and threatening national security. Bin Ghaith has been denied family visits.82
The cybercrime law was applied to criminalize “sympathy for Qatar” in July 2017, with penalties of up to 15 years in prison for expressing “sympathy or support” for the country. Several prominent online activists were jailed over the coverage period, while both locals and foreigners were detained for social media posts. Surveillance activities are conducted with little judicial oversight, and there is a widespread perception that online communications are monitored.
Article 30 of the Constitution states that freedom of opinion “shall be guaranteed within the limits of law,” and many laws can effectively limit free speech.83 Since a series of regional mass uprisings in 2011, the UAE has followed countries of the Gulf Cooperation Council (GCC) in passing legislation to criminalize criticism of the authorities online.84
The cybercrime law criminalizes a wide range of legitimate online activities. Hefty fines and jail sentences can be handed down for gambling online, disseminating pornographic material, or sharing content that is perceived to violate another person’s privacy.85 The cybercrime law also punishes offending the state and its rulers or symbols, and insulting religion. Calls to change the ruling system are punishable by life imprisonment. Authorities have repeatedly warned foreign nationals that they must also follow the country’s restrictive laws.86 In July 2017, the UAE expanded the cybercrime law to criminalize “sympathy for Qatar.” Expressing “sympathy or support” could be punished with a 15-year prison sentence and a fine.87
Provisions of a 2015 anti-hate speech law go beyond the punishment of hate speech or incitement to violence. By including insults to “God, his prophets or apostles or holy books or houses of worship or graveyards,” the law paved the way for further punishment of individuals for expressing nonviolent opinions on religion. Penalties under the law range from jail terms of 6 months to 10 years and fines of AED 50,000 to AED 2,000,000 (US$14,000 to US$550,000).88 Furthermore, while the law bans discrimination on the basis of “religion, caste, doctrine, race, color, or ethnic origin,” it does not protect those persecuted on the basis of gender or sexuality.89 The law specifically includes speech made over online media.
Terrorism offenses are punishable by life imprisonment, death, and fines up to AED 100 million (US$27 million).90 Under the law, citizens may be charged with such broad crimes as undermining national unity, possessing materials counter to the state’s notion of Islam, and “publicly declaring one’s animosity or lack of allegiance to the state or the regime.”91
Articles 8 and 176 of the penal code are used to punish public “insults” against the country’s top officials, and calls for political reform.92 Articles 70 and 71 of a 1980 publishing law prohibit criticism of the head of the state and of Islam or any other religion.93 In February 2016, Dubai police reiterated that posting pictures of others without permission can lead to six months in jail and a fine between AED 150,000 and AED 500,000 (US$41,000 and $US136,000).94
Several court decisions have negatively impacted internet freedom. In June 2015, the Federal Supreme Court ordered the retrial of an individual for making insults over WhatsApp messages, increasing the original fine of AED 3,000 (around US$800) to AED 250,000 (US$68,000); the individual was also deported.95 In a separate December 2015 case, Dubai’s Court of Cassation overturned a lower court’s acquittal in a defamation case over a Facebook posting.96
Prosecutions and Detentions for Online Activities
The UAE routinely jails individuals for posting political, social, or religious opinions online, and long prison sentences were issued on such charges in the past year.
In May 2018, activist Ahmed Mansour was sentenced to 10 years’ imprisonment on cybercrimes charges following a series of closed proceedings.97 He had been in detention since his arrested in March 2017 for “spreading sectarianism and hatred on social media,”98 after he had called on Twitter for the release of human rights activist Osama al-Najjar, who remains in prison for campaigning for his imprisoned father.99 During his arrest, twelve security officers searched Mansour’s house for electronic devices, confiscating laptops and cell phones belonging to him as well as his family members.100 Activists said he had been held in solitary confinement, and was not given access to a lawyer during his trial.101
A long prison sentence had been handed a year earlier, to Nasser Bin Ghaith—a human rights activist and former lecturer at the Abu Dhabi branch of the Paris-Sorbonne University—who was sentenced in March 2017 to 10 years in prison on a range of charges that primarily relate to nonviolent speech published online.102 He was arrested in 2015 after publishing comments on Twitter that criticized Egypt’s security forces on the second anniversary of the August 2013 massacre of protestors at Cairo’s Raba’a Square, and arbitrarily detained for nine months. In May 2016 he was formally charged with committing a “hostile act” against a foreign country under Article 166 of the penal code.103 He was also charged under Articles 28 and 29 of the cybercrime law for a sarcastic tweet about the state’s tolerance of diverse religions,104 and another tweet saying he was “tortured and unjustly accused during a previous trial,” for which he was charged with damaging the state’s reputation.105
Several foreigners have been sentenced to prison for social media posts under the country’s harsh cybercrime laws in the past year:
In March 2018, a man and a woman were sentenced to three months in jail for exchanging nude photographs on WhatsApp.106
In November 2017, two Swiss journalists were detained for 50 hours. They were blindfolded and their devices were confiscated, and they were made to sign confessions in order to be released. According to the Swiss media, UAE officials were seeking information on whether the journalists were working for an NGO or a country other than Switzerland.107
In October 2017, a British-German teacher was arrested and sentenced to a year in prison and a fine for issuing an “electronic threat.” It was unclear what had prompted his arrest.108
In April 2017, two Bahrainis were sentenced to three years in prison and an AED 500,000 (US$136,000) fine for inciting sectarianism over a video they published on Instagram while in Dubai. The men were stopped by Saudi authorities while crossing the bridge back to Bahrain, and extradited under a GCC extradition pact.109
Meanwhile, numerous Emirati users continue to serve long prison sentences for their online activities, mainly as a result of the so-called UAE94 trials involving alleged members of the banned opposition movement al-Islah.110 They include Marwan Mohamed Ateej,111 Khalifa Al-Nuaimi,112 Rashid al-Shamsi,113 Musabeh al-Rumaithy,114 Abdullah al-Hajri,115 Omran al-Radhwan,116 Abdulrahman Bajubair, 117 Khalifa Rabeiah, and Othman al-Shehhi.118
In November 2014, online activist Osama Al-Najjar was sentenced to three years in prison and fined US$136,000 for tweets alleging that his father, who was imprisoned during the UAE94 trials, was tortured by security forces. 119 He was found guilty of belonging to the banned political group al-Islah, spreading lies, and instigating hatred against the state through Twitter.120 As of April 2018, al-Najjar remains in detention despite having served out his three-year sentence.121
Surveillance, Privacy, and Anonymity
Surveillance is widespread and there are limited privacy protections or opportunities for anonymous communication. Internet and mobile providers are not transparent about the procedures authorities use to access users’ information. It is not clear that there is any legal oversight involved at all.
In February 2018, the UAE-based cybersecurity firm DarkMatter acknowledged its close business ties to the Emirati government, as well as its hiring of former analysts from the US Central Intelligence Agency (CIA) and National Security Agency (NSA). Faisal al-Bannai, the son of a retired police general and the firm’s founder, denied activists’ allegations that the firm was involved in hacking activities. About 80 percent of DarkMatter’s customers are UAE government agencies. Among those contracts is one with the Dubai police; Al-Bannai has suggested that that service could be used to allow police to compile hours of surveillance video in order to track anyone in the country.122
Amendments to the cybercrime law passed in July 2016 state that “whoever uses a fraudulent computer network protocol address (IP address) by using a false address or a third-party address by any other means for the purpose of committing a crime or preventing its discovery” can face a fine of between AED 500,000 and AED 2,000,000 (US$136,000 toUS$540,000), and prison time.123 The clause may refer to VPNs used to circumvent censorship, which help disguise the user’s location. A prison sentence was not specified; however, considering that cyber violations will now be treated as crimes and not misdemeanors, prison terms would likely be at least three years under the law.124 The TRA clarified that “companies, banks and institutions are not prohibited from using VPNs,” adding that “the law can be breached only when internet protocols are manipulated to commit crime or fraud.”125
In August 2016, a Danish newspaper revealed that a Danish subsidiary of British defense contractor BAE Systems was selling surveillance equipment to UAE officials. The equipment was reportedly capable of deep packet inspection, “IP monitoring and data analysis” for “serious crime” and “national security” investigations.126 Moreover, UAE has signed a contract with an Israeli surveillance company to lunch the so-called Falcon Eye project, a powerful, emirate-wide surveillance project also known as the Abu Dhabi Safe City.127
In February 2016, an official from Dubai police said authorities monitor users on 42 social media platforms.128 A TRA official also stated, “We have started monitoring all the social media channels—all websites and profiles are monitored.”129
In April 2014, the Ministry of Interior announced plans to link ID cards with internet services and cell phones “to crackdown on child abusers.” An official stated “by linking ID cards with internet service providers, people’s identities will be linked to the websites they visit.”130 Mobile phone users were required to re-register personal information as part of a 2012 TRA campaign “My Number, My Identity” to retain service.131 Cybercafé customers are also required to provide their ID and personal information.132
Intimidation and Violence
Online activists in the UAE face arbitrary detention, enforced disappearances, and torture.133 Nasser Bin Ghaith reports being detained in poor conditions and subject to torture while on trial for online activities, including extended periods in solitary confinement.134 In April 2017, he announced he would go on hunger strike to protest his mistreatment and unfair trial.135
Activist Ahmed Mansour, who was detained in 2017 in connection with his social media use and later sentenced to 10 years’ imprisonment in May 2018, had been harassed for years. Authorities had frozen his bank accounts, put him under a travel ban, denied him a passport, and attempted to hack into his email accounts. When arresting him, security forces searched Mansour’s house and confiscated all electronic devices belonging to him and his family members.136
Emirati activists have faced repeated technical attacks designed to trick them into downloading spyware. In May 2016, a report from the New York Times stated the UAE government paid the Italian cybersecurity firm Hacking Team more than US$634,500 to target 1,100 devices with spyware.137 Through a forensic investigation by cybersecurity expert Bill Marczak, Emirati human rights activist Ahmed Mansour discovered he had been repeatedly targeted with sophisticated spyware from FinFisher and Hacking Team. In 2016, CitizenLab had also helped Mansour investigate a link he received as an SMS, which turned out to be a “sophisticated piece of malware that…would have allowed the attackers to get full control of Mansour's iPhone.” The spyware was provided by the Israeli surveillance company NSO Group.138 Another report by CitizenLab demonstrated five cases where arrests or convictions of users followed malware attacks against their Twitter accounts from 2012 to 2015.139
In 2016, an official with DarkMatter said the UAE attracted 5 percent of global cyberattack traffic.140 The TRA said it had “successfully foiled 1,054 cyberattacks” targeting private companies and government entities that year.141 In April 2016, Dubai police arrested foreign hackers accused of blackmailing five senior White House officials over emails.142
Both Abu Dhabi143 and Dubai have hosted international cybersecurity conferences in recent years.144 In May 2017, the Dubai hosted the 4th Gulf Information Security Expo and Conference, a three-day event showcasing recent innovations designed to address cybercrime.”145
1 Telecommunications Regulatory Authority, https://www.tra.gov.ae/userfiles/assets/Agk8KyUgnEn.xlsx
3 “UAE's mobile phone penetration rises to 228%,” May 29, 2017, http://www.arabianbusiness.com/uae-s-mobile-phone-penetration-rises-228--676115.html
5 Etisalat, New Post-paid plan https://www.etisalat.ae/en/consumer/mobile/mobile-plans/postpaid-plans/new_postpaid_plan.jsp
6 Etisalat, Prepaid Data Plans https://www.etisalat.ae/en/consumer/mobile/mobile-plans/data-plans/prepaid_data_plans.jsp
7 “TRA directs mobile operators in UAE to reduce GCC roaming rates,” April 25, 2017. http://www.emirates247.com/news/emirates/tra-directs-mobile-operators-in-uae-to-reduce-gcc-roaming-rates-2017-04-25-1.651947
8 “Etisalat announces 5% VAT on products, services,” Jan 21, 2017, http://gulfnews.com/business/sectors/telecoms/etisalat-announces-5-vat-on-products-services-1.2144936
9 Ana Pesovic, “TWDM-PON unbundling for infrastructure sharing,” February 21, 2016, https://insight.nokia.com/twdm-pon-unbundling-infrastructure-sharing.
10 “du prepares for fastest fiber broadband in the UAE,” Global Newswire, December 13, 2016, https://globenewswire.com/news-release/2016/12/13/897078/0/en/du-prepares-for-fastest-fiber-broadband-in-the-UAE-with-successful-test-of-Nokia-s-next-generation-40-Gigabit-TWDM-PON-technology.html.
11 Wam, “Etisalat and Ericsson test 5G,” Emirates 24/7, May 3, 2017, http://www.emirates247.com/business/etisalat-and-ericsson-test-5g-2017-05-03-1.652312.
12 “UAE set to become world's first nation to roll out 5G network,” Emirates 24/7, October 21, 2015, http://www.emirates247.com/business/technology/uae-set-to-become-world-s-first-nation-to-roll-out-5g-network-2015-10-21-1.607562.
13 “TRA signs MoU with du and Etisalat,” Global Telecoms Business, May 10, 2017,
15 “UAE classrooms go from chalk board to smart board,” Khaleej Times, February 22, 2016, http://www.khaleejtimes.com/nation/education/from-chalk-board-to-smart-board; “Now,tablets to replace laptops in Dubai public schools,” Khaleej Times, February 15, 2016, http://www.khaleejtimes.com/nation/education/10000-devices-to-be-given-under-smart-learning-programme; Lughati distributes 3,100 smart tablets to Sharjah students in 54 schools,” Feb 3, 2018, http://wam.ae/en/details/1395302664537.
17 “Du says may take longer to repair damaged submarine cable,” Emirates 24/7, January 26, 2016, http://www.emirates247.com/business/technology/du-says-may-take-longer-to-repair-damaged-submarine-cable-2016-01-26-1.618802; “Du network interrupted for several hours,” Gulf News, May 26, 2017,http://gulfnews.com/business/sectors/telecoms/du-network-interrupted-for-several-hours-1.1996397..
21 Reporters Without Boarders, “Countries Under Surveillance: United Arab Emirates.”
22 “UAE gamers voice anger as Discord chat app blocked by Etisalat,” The National, March 30, 2017, http://www.thenational.ae/uae/technology/uae-gamers-voice-anger-as-discord-chat-app-blocked-by-etisalat
23 Robert Anderson, “Snapchat Voice and Video Calling Blocked in UAE,” Gulf Business, April 10, 2016, http://gulfbusiness.com/snapchat-voice-and-video-calling-blocked-in-uae/.
27 du, “Shareholders structure,” accessed June 7, 2013, http://www.du.ae/en/about/corporate-governance/shareholders.
28 Alexander Cornwell, “Du says royalty payments to federal government unlikely to change,” Gulf News, February 9, 2016, http://gulfnews.com/business/economy/du-says-royalty-payments-to-federal-government-unlikely-to-change-1.1669331.
30 “Du owner to bring Virgin Mobile brand to UAE,” The National, January 31, 2017, http://www.thenational.ae/business/telecoms/du-owner-to-bring-virgin-mobile-brand-to-uae.
31 “Virgin Mobile UAE: 'We're a research lab, not a telco’,” Sep 24, 2017. http://www.arabianbusiness.com/industries/technology/379129-virgin-mobile-uae-were-research-lab-not-telco
32 “UAE's Etisalat forms global cyber security alliance with foreign firms,” April 12, 2018. http://www.xinhuanet.com/english/2018-04/12/c_137106482.htm
34 “Al Jazeera Live website 'blocked in UAE’,” May 24, 2017. http://www.arabianbusiness.com/al-jazeera-live-website-blocked-in-uae--675314.html
35 “The Peninsula Qatar website blocked in UAE,” June 10, 2017. https://thepeninsulaqatar.com/article/10/06/2017/The-Peninsula-Qatar-website-blocked-in-UAE
36 “UAE blocks the Huffington Post,” Middle East Monitor, April 27, 2017, https://www.middleeastmonitor.com/20170427-uae-blocks-the-huffington-post/.
37 Karen DeYoung and Ellen Nakashima, “UAE orchestrated hacking of Qatari government sites, sparking regional upheaval, according to U.S. intelligence officials,” Washington Post, July 16, 2017, https://www.washingtonpost.com/world/national-security/uae-hacked-qatari-government-sites-sparking-regional-upheaval-according-to-us-intelligence-officials/2017/07/16/00c46e54-698f-11e7-8eb5-cbccc2e7bfbf_story.html?hpid=hp_hp-top-table-main_usqatar-640pm%3Ahomepage%2Fstory&utm_term=.8acd82e51539.
38 “Arabian Business website blocked in the UAE over ‘false news’,” July 27, 2017. https://ameinfo.com/media/digital/arabian-business-website-blocked-in-the-uae-over-false-news/
40 “BLOCKED: No Such Thing As Free Speech As Readers Denied Access By UAE Authorities,” Jan 16, 2018. http://www.paddleyourownkanoo.com/2018/01/16/blocked-no-thing-free-speech-readers-denied-access-uae-authorities/
43 “United Arab Emirates blocks The New Arab website,” Al Araby, December 22, 2015, http://www.alaraby.co.uk/english/news/2015/12/29/united-arab-emirates-blocks-the-new-arab-website.
46 Blog no longer active: Emirati Illuminati (blog), http://www.emirates-illuminati.org/uae-blocks-emirates-illuminati/.
50 Including Noonpost, Sasapost, Arabi21, and twsela.com. See: https://twitter.com/search?f=tweets&vertical=default&q=%23blocked_sites_in_uae%20&src=typd.
52 Modern Discussion, http://www.ahewar.org/, Help us document blocked Internet Sites in UAE,” http://bit.ly/1e00dxW, 3almani.org, secularkuwait.freeforums.org, nadyelfikr.net, alawan.org, “Modern Discussion,” ladeenyon.net, and ladeeni.net, “Ben Kreishan”.
53 As part of a 2013 verdict in which five users were sentenced to 7 to 15 years on charges of violating the constitution and cooperating with foreign political organizations, a court ordered the blocking of five websites: the Emirates Media and Studies Center (EMASC); the Seven Emirates, which focuses on the seven activists who had their citizenship revoked for their political activities; the California-based Arabic news site Watan; the Islah political group website; and the Yanabeea.net educational network. See “68 members of Islah jailed for terrorism,” [in Arabic] AlShahed Newspaper, July 3, 2013, http://bit.ly/1LQ3lfF. See also, ANHRI, Facebook Post, April 18, 2013,https://www.facebook.com/AnhriHr/posts/506587829404624, OpenNet Initiative, “United Arab Emirates,” August 7, 2009, https://opennet.net/research/profiles/united-arab-emirates.
56 Blocked social media content remains available for users with encrypted https connections unless the company or the owner removes it. Salloh, Twitter Post [in Arabic], May 5, 2015, 7:01 AM, http://bit.ly/1hGrqYg.
58 “Encryption App ‘Signal’ Fights Censorship With a Clever Workaround,” Wired, December 21, 2016, https://www.wired.com/2016/12/encryption-app-signal-fights-censorship-clever-workaround/.
59 “Skype blocked in UAE? Here are the alternatives,” Dec 31, 2017. http://gulfnews.com/business/sectors/technology/skype-blocked-in-uae-here-are-the-alternatives-1.2149561
60 “UAE angers residents by blocking Skype—then blocks petition against ban,” Jan 16, 2018. http://www.euronews.com/2018/01/16/uae-angers-residents-by-blocking-skype-then-blocks-petition-against-ban
62 Haneen Dajani, “Use of VPN in the UAE still confusing despite recent law change,” The National, August 9, 2016, http://www.thenational.ae/uae/government/use-of-vpn-in-the-uae-still-confusing-despite-recent-law-change.
63 “Use of VPN in the UAE still confusing despite recent law change,” The National, August 9, 2016, http://www.thenational.ae/uae/government/use-of-vpn-in-the-uae-still-confusing-despite-recent-law-change
64 “Dh5,000 fine for using VPN in UAE rumour quashed by telecoms regulator,” Jan 23, 2018. https://www.thenational.ae/uae/government/dh5-000-fine-for-using-vpn-in-uae-rumour-quashed-by-telecoms-regulator-1.697852
67 See Etisalat_Care, Twitter Post, December 30, 2015, 5:52 AM, http://bit.ly/1LmlQD2; and https://twitter.com/dutweets/status/414787641620430848Evans [offline].
74 Google, “UAE,” Transparency Report 2017, https://transparencyreport.google.com/government-removals/by-country/Ae?hl=en.
75 Twitter, “Removal Requests,” Transparency Report, 2017, https://transparency.twitter.com/en/removal-requests.html.
76 Akbar Shahid Ahmed. “How Wealthy Arab Gulf States Shape The Washington Influence Game,” Huffington Post, February 9, 2015, http://www.huffingtonpost.com/entry/arab-gulf-states-washington_us_55e62be5e4b0b7a9633ac659.
79 See for example, “Egyptian journalist freed from UAE detention,” Aljazeera, August 4, 2013, http://bit.ly/1PjjQ4o; “Palestinian journalist detained at a secret prison in the UAE,” Middle East Monitor, December 4, 2013, http://bit.ly/1QwYlL7, Hrag Vartanian, “Artist Walid Raad Denied Entry into UAE, Becoming Third Gulf Labor Member Turned Away,” Hyperallergic, May 14, 2015, http://bit.ly/1ME91Z3, and Migrant-Rights, “UAE Censors Author of Book Criticizing Migrant, Race Issues,” June 17, 2014, http://bit.ly/1Oxn2JH.
80 “Council unveils new regulations for electronic media,” March 6, 2018. http://gulfnews.com/news/uae/media/council-unveils-new-regulations-for-electronic-media-1.2183516
88 “UAE Anti-discriminatory Law bans hate speech, promotion of violence,” Emirates 24/7, July 22, 2015, http://www.emirates247.com/news/government/uae-anti-discriminatory-law-bans-hate-speech-promotion-of-violence-2015-07-22-1.597389.
89 See Human Rights Watch, “United Arab Emirates,” World Report 2016, https://www.hrw.org/world-report/2016/country-chapters/united-arab-emirates, and Amnesty International, “United Arab Emirates 2015/2016,” Annual Report, https://www.amnesty.org/en/countries/middle-east-and-north-africa/united-arab-emirates/report-united-arab-emirates/.
95 “New UAE Online Law: Dh250,000 fine for swearing on WhatsApp,” Emirates 24/7, June 16, 2015, http://bit.ly/1MHqpJv, and “UAE man faces $68,000 fine for swearing on WhatsApp,” BBC News, June 16, 2015, http://www.bbc.com/news/world-middle-east-33152898.
96 Ryan Stultz, “Dubai court rules even ‘private’ Facebook posts subject to prosecution,” Stepfeed.com, December 8, 2015, http://stepfeed.com/more-categories/big-news/dubai-court-rules-even-private-facebook-posts-subject-prosecution/#.V7kYkZMrLBJ.
98 “Amnesty renews demand for release of UAE activist Mansour,” Middle East Monitor, May 12, 2017, https://www.middleeastmonitor.com/20170512-amnesty-renews-demand-for-release-of-uae-activist-mansour/.
100 “Amnesty renews demand for release of UAE activist Mansour,” Middle East Monitor, May 12, 2017, https://www.middleeastmonitor.com/20170512-amnesty-renews-demand-for-release-of-uae-activist-mansour/.
102 Naser al Remeithi, “Former university lecturer appears in court accused of inciting hatred in UAE,” The National, May 2, 2016, http://www.thenational.ae/uae/courts/former-university-lecturer-appears-in-court-accused-of-inciting-hatred-in-uae.
103 “UAE: Speech Charges Violate Academic’s Rights,” Human Rights Watch, October 12, 2016, https://www.hrw.org/news/2016/10/12/uae-speech-charges-violate-academics-rights.
105 “UAE: Human rights defender Dr. Nasser Bin Ghaith remains in prison as trial continues,” Gulf Center for Human Rights, June 23, 2016, http://www.gc4hr.org/news/view/1295, “Emirates arrests Nasser Bin Ghaith,” Al Bawaba, August 19, 2015, http://bit.ly/2ed2k7c.
106 “Emirates: Former Lovers Arrested for Sharing Nude Photos on WhatsApp,” March 28, 2018. https://www.albawaba.com/editorchoice/emirates-former-lovers-arrested-sharing-nude-photos-whatsapp-1109230
107 “UAE claims Swiss TV reporters broke regulations,” Nov 14, 2017. https://www.swissinfo.ch/eng/politics/louvre-report_uae-claims-swiss-tv-reporters-broke-regulations/43674368
108 British former teacher at Kate Middleton's public school is jailed in the UAE for sending an 'electronic insult' on social media after 'being forced to sign a fake confession,’ March 7, 2018. http://www.dailymail.co.uk/news/article-5472395/British-teacher-jailed-UAE-sending-electronic-insult.html#ixzz5D5S3v4cJ
109 “UAE: Two Bahrainis sentenced to 3 years in prison and 500.000 Dirham,” ECHR, May 2, 2017, http://www.echr.org.uk/news/uae-two-bahrainis-sentenced-3-years-prison-and-500000-dirham; “GCC: Joint Security Agreement Imperils Rights,” HRW, April 26, 2017, https://www.hrw.org/news/2014/04/26/gcc-joint-security-agreement-imperils-rights..
111 Naser al Remeithi, “Man jailed for five years for supporting Muslim Brotherhood,” The National, March 27, 2016, http://www.thenational.ae/uae/courts/man-jailed-for-five-years-for-supporting-muslim-brotherhood.
112 Al-Nuaimi had previously written about “the UAE 5” and had been consistently threatened prior to his arrest: “المغرد ( بومصبح ) .. يكشف عن التنظيم قبل 35 يوم !!” Kalnuaimi (blog), July 15, 2012, http://bit.ly/1jqEuCW.
114 al-Rumaithy was arrested for his online writings in which he expressed support for the Islamist Islah party. He had been handed a travel ban one month before his arrest. See GC4HR, “UAE- Travel bans imposed against human rights activists as restriction on freedom of movement increases,” July 1, 2012,http://www.gc4hr.org/news/view/187.
118 “Digital Citizen 1.5,” Global Voices, April 1, 2014, https://advocacy.globalvoicesonline.org/2014/04/01/digital-citizen-1-5/.
120 Gulf Center for Human Rights, Torture and Abuse in Prisons in the United Arab Emirates, March 5, 2015, http://bit.ly/1OF61f5; Human Rights Watch, “UAE: Terrorism Law Threatens Lives, Liberty,” December 3, 2014, http://bit.ly/1NdV6st.
121 “UAE Decision not to release Osama al-Najjar ‘indefensible’,” Amnesty International, March 18, 2017, https://www.amnesty.org/en/latest/news/2017/03/uae-decision-not-to-release-osama-al-najjar-indefensible/.
122 Associated Press, “U.A.E. Cyber Firm DarkMatter Slowly Steps Out of the Shadows,” Feb 1, 2018 https://www.washingtontimes.com/news/2018/feb/1/uae-cyber-firm-darkmatter-slowly-steps-out-of-the-/
123 “Dh500,000 fine if you use fraud IP in UAE,” Emirates 24/7, July 22, 2016, http://www.emirates247.com/news/emirates/dh500-000-fine-if-you-use-fraud-ip-in-uae-2016-07-22-1.636441.
124 “A legislative amendment that increases cybercrimes from misdemeanour to felony,” Emarat al Youm, January 17, 2016, http://www.emaratalyoum.com/local-section/other/2016-01-17-1.860078.
125 “Using VPNs: What UAE residents need to know,” Gulf News, August 2, 2016, http://gulfnews.com/news/uae/crime/using-vpns-what-uae-residents-need-to....
126 “BAE Systems Sells Internet Surveillance Gear to United Arab Emirates,” The Intercept, August 26, 2016. https://theintercept.com/2016/08/26/bae-systems-sells-internet-surveillance-gear-to-united-arab-emirates/.
127 “Falcon Eye: The Israeli-installed mass civil surveillance system of Abu Dhabi,” Feb 28, 2015. http://www.middleeasteye.net/news/uae-israel-surveillance-2104952769
131 The TRA’s statement reads: “Your mobile phone number is an extension of your identity. Sharing or giving away your SIM-Card to others can cause unwanted consequences, including being held accountable for any improper conduct or misuse associated with the mobile phone subscription by the authorities as well as being liable for all charges by the licensees.” Telecommunications Regulatory Authority, “My Number My Identity,” accessed April 28, 2013, http://bit.ly/1LPbs66; and Nadeem Hanif, “Every mobile phone user in the UAE must re-register SIM card,” The National, June 28, 2012, http://bit.ly/1k7pFoY.
133 Human Rights Watch, “United Arab Emirates,” World Report 2016, https://www.hrw.org/world-report/2016/country-chapters/united-arab-emirates.
134 “UAE Sentences Dr. Nasser bin Ghaith to 10 Years in Prison,” ADHRB, March 29, 2017. http://www.adhrb.org/2017/03/uae-sentences-dr-nasser-bin-ghaith-10-years-prison/.
135 “Emirati Academic launches open hunger strike for freedom,” ECHR, April 18, 2017. http://www.echr.org.uk/news/emirati-academic-launches-open-hunger-strike-freedom.
136 “UAE: Surprise overnight raid leads to arrest of prominent human rights defender,” Amnesty International, March 20, 2017, https://www.amnesty.org/en/latest/news/2017/03/uae-surprise-overnight-raid-leads-to-arrest-of-prominent-human-rights-defender/.
137 Nicole Perlroth. “Governments Turn to Commercial Spyware to Intimidate Dissidents” New York Times, May 29, 2016, http://www.nytimes.com/2016/05/30/technology/governments-turn-to-commercial-spyware-to-intimidate-dissidents.html?_r=0.
138 “Government Hackers Caught Using Unprecedented iPhone Spy Tool,” Aug 25, 2016. https://motherboard.vice.com/en_us/article/3da5qj/government-hackers-iphone-hacking-jailbreak-nso-group
140 “UAE a target of 5 per cent of global cyber attacks,” Gulf News, May 12, 2016. http://gulfnews.com/news/uae/crime/uae-a-target-of-5-per-cent-of-global-cyber-attacks-1.1826610.
141 “TRA foiled more than 1000 cyber attacks last year,” Emirates 24/7, March 16, 2017. http://www.emirates247.com/crime/local/tra-foiled-more-than-1000-cyber-attacks-last-year-2017-03-16-1.649766.
142 “Dubai cops arrest hackers targeting White House staff,” The Detroit, April 3, 2017. http://www.detroitnews.com/story/news/world/2017/04/03/dubai-us-hackers-arrest/99971678/.
143 “International Conference for Criminalization of cyber-terrorism issues Abu Dhabi declaration,” Zawya, May 17, 2017, http://www.zawya.com/mena/en/story/International_Conference_for_Criminalization_of_cyberterrorism_issues_Abu_Dhabi_declaration-WAM20170516184045071/.
145 “Dahi Khalfan inaugurates 4th Gulf Information Security Expo and Conference 2017,” May 21, 2017. https://www.sharjah24.ae/en/uae/223242-dahi-khalfan-inaugurates-4th-gulf-information-security-expo-and-conference-2017